- We NEVER overbook. We reserve the room or suite specifically for each guest.
Holiday and Group Policies - Deposit and cancellation policies differ for groups and on some holidays such as the 4th of July.
Deposit – We require a credit card deposit equal to the first night’s stay plus tax at time of booking. We do not refund deposits to place on a different credit card or cash upon check-in. Upon check-in, you will be charged the full remainder of your invoice.
Cancellation – Every reservation is firm and if it is cancelled, there is a $25 adminstration fee and the deposit is refunded, until 7 days in advance of check-in. At that point, a cancellation will result in a forfeit of the deposit.
Reservations through online travel websites such as expedia or hotels.com - We recommend that you reserve directly with us to receive the best rate, but you may use agents such as expedia. However, should you need to cancel your reservation, you must go back through their booking website.
If there is a problem with your reservation, we have no way to contact you directly, only the travel agent does. Third party agents may also have erroneous information regarding our policies.
- Please call us on our direct phone line (not the one listed on the booking site) if you have any questions about your reservation.
- Our direct line is (866) 435-1906 or (619) 437-1900..
Check-in – Our regular check-in hours are 4:00 – 7:00 PM. Check-in after 8:30 PM must be arranged in advance and has a $25 fee. Early check-in is often available, depending on occupancy, for a $25 fee. You may make your request when you place your reservation with us.
Check-out – Our regular check-out is at 11:00 AM. Late check-out is sometimes available, depending on occupancy, and has a $25 per hour fee.
Reservation changes – There is a $25 fee to change a reservation, unless you are adding a day to an existing stay.
Maximum occupancy = 2 per room or suite. Only Star Park or Tent City Suites can accommodate up to 4 people. All other rooms and suites are restricted to 2 people. Several suites can accommodate a crib.
Children - No children under the age of 10 are permitted overnight in our historic lodge rooms. Star Park and Tent City Suites can accommodate up to 4 people. Several other suites can accommodate a crib.
Rates – All rates are for single or double occupancy. Some suites are large enough for a crib. Additional fees may apply for infants or toddlers. Crib rental is $15 per night. Star Park and Tent City Suites accommodate up to 4 people.
Smoking – We are a smoke free property. Smoking is not permitted anywhere on our property, inside or out. If there is evidence that a guest has smoked in their room, there is a $250 cleaning fee.
Candles – Our insurance does not permit the use of real flame candles or burning of incense.
Pets – We do not allow personal pets, but can recommend local boarding establishments. Service animals may not be left in the rooms by themselves.
Donation Certificates – The expiration date of donated gift certificates is stated on the certificate. Should you not be able to stay with us before the expiration date, you may be able to pay a $50 fee to use the certificate later, subject to occupancy, not available on holidays.